Privacy policy

Privacy policy

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The present section entitled "Privacy Policy" is intended to inform you of the way in which any personal information you may communicate to us, on our Site, in our hotels, or by any other means, is handled.

MELT LE HAVRE GARE undertakes to treat the data you entrust to us transparently, confidentially and securely.

In the context of processing your personal data, MELT LE HAVRE GARE recognizes the importance of ensuring the protection and security of your privacy and personal data, and has established this "Privacy Policy" section in compliance with the strictest criteria for the protection of personal data, as well as any applicable regulations, in particular law n°2018-493 of June 20, 2018 and the General Regulation for Data Protection (hereinafter "RGPD") that came into force on May 25, 2018.

The manner in which your personal data is processed and collected is applicable to all users of the Site and/or customers of MELT LE HAVRE GARE, and we invite you to read its contents carefully. If you do not agree with the process implemented by MELT LE HAVRE GARE, please do not communicate any personal information about yourself and stop using the Site. By continuing such communication, you acknowledge that you have been informed of the processing of your personal data and accept it.

MELT LE HAVRE GARE reserves the right to modify this Privacy Policy at any time and without notice, in particular due to changes in legislation. The new section will apply from the date it is posted on the Site. By communicating personal information after these modifications have been made, you accept the new section.

Therefore, in accordance with the RGPD adopted by the European Parliament on April 14, 2016 and the amended Loi Informatique et Libertés of January 6, 1978, MELT LE HAVRE GARE informs you of the following:

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Identity of the data controller

MELT LE HAVRE GARE is responsible for processing personal data.

Information collected and use of your personal data by MELT LE HAVRE GARE

We only collect information that is adequate, relevant and limited to what is necessary for the purposes for which it is processed ("data minimization").

Your personal data may be collected on various occasions:

Visit our website

During your browsing on our site, information may be recorded or read on your terminal. We use the Google Analytics audience analysis service. The information collected viaGoogle Analytics (in particular IP address) enables us to monitor the volume, type and configuration of traffic using our Site in order to develop its design and layout. The information collected also enables us to improve your customer experience by sending you personalized offers tailored to your needs.

Contact us

To contact our teams, we collect the following data from the contact form:

• First and last name ;
• Company name;
• Phone number ;
• E-mail address ;

Cookies

MELT LE HAVRE GARE, as publisher of the Website, may install a cookie on the hard disk of your terminal (computer, tablet, mobile...) when you visit our Website.

MELT LE HAVRE GARE uses cookies to enable you to share content on social networks, to provide you with advertising offers in line with your tastes and to find out which pages of the site are visited and how often.

For this purpose we collect the following data:

• Navigation path taken by a visitor to our website ;
• Duration of visit to the Site or page ;
• The page from which the visitor leaves the Site;
• Country, region or city from which access was gained ;
• Device;
• Recurring or new visitor.

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Recipients of personal data

Only MELT LE HAVRE GARE and its authorized sales and marketing employees will receive your personal information, within the limits of their respective responsibilities and in compliance with this section.

MELT LE HAVRE GARE does not market, rent or disclose your personal information to third parties other than companies belonging to its group, its service providers within the European Union, or an administrative or judicial authority that has ordered it to do so.

Security of your personal data

By communicating your personal data, you agree to their collection, transfer and storage for the purposes mentioned in this section. MELT LE HAVRE GARE uses all technical and organizational security measures to ensure the protection of your personal information, in compliance with regulations.

However, despite these precautions, no data transmission over the Internet is completely secure. MELTLE HAVRE GARE cannot be held responsible in the event of intrusion by third parties for whom your information was not intended.

User rights

Pursuant to Law No. 2018-493 of June 20, 2018 on the protection of personal data and the RGPD, as a data subject, you have certain rights, which may be exercised by sending an email to: email@email

These rights are as follows:

1. Right of access and communication of your personal data

You have the right to obtain from MELT LE HAVRE GARE confirmation as to whether or not your personal data is being processed and, if so, the right to access your personal data.

Upon request, MELT LE HAVRE GARE will provide you free of charge with a copy of your personal data being processed. The provision of other requested copies may entail administrative costs.

2. Right to port your personal data

You have the right to receive your personal data provided to MELT LE HAVRE GARE in a structured, commonly used and machine-readable format, and the right to transfer this data to another data controller.

3. Right to rectify your personal data

You have the right to ask MELT LE HAVRE GARE to correct your personal data if it is incorrect.

In the event of data correction, MELT LE HAVRE GARE undertakes to inform each recipient to whom the corrected data has been transmitted.

4. Right to delete your personal data - "right to be forgotten

You have the right to obtain from MELT LE HAVRE GARE, the deletion of your personal data when one of the following reasons applies:

• Your personal data are no longer required for the purposes for which they were collected or processed;
• You withdraw the consent on which the processing of your personal data is based and there is no other legal basis for such processing;
• You object to the processing by virtue of the right to object and there is no legitimate interest justifying the processing;
• If your personal data is processed unlawfully ;

Unless otherwise stipulated, MELT LE HAVRE GARE is not obliged to delete your personal data insofar as processing is necessary to fulfil a legal obligation to which MELT LE HAVRE GARE is subject or for the purpose of declaring, exercising or defending a right in the event of any dispute.

In the event of the deletion of your personal data, MELT LE HAVRE GARE will notify each recipient/entity to whom the deleted data has been transmitted, unless this communication proves impossible or involves a disproportionate effort.

5. Right to object to the collection and processing of your personal data

This right can only be exercised in one of the following two situations:

• Where the exercise of this right is based on legitimate grounds; or
• When the purpose of exercising this right is to prevent the data collected from being used for commercial prospecting purposes.

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Response times

Any request relating to the communication, portability, rectification, deletion, opposition to the processing of your personal data, must be accompanied by a photocopy of a signed valid identity document and mention the address at which MELT LE HAVRE GARE may contact the applicant.

MELT LE HAVRE GARE undertakes to respond to your request for access, rectification or opposition or any other request for additional information within a reasonable period, which may not exceed 1 month from receipt of your request.

Personal data breaches

In the event of a breach of your personal data, MELT LE HAVRE GARE undertakes to notify the CNIL under the conditions prescribed by the RGPD.

If you consider that MELT LE HAVRE GARE is not complying with its obligations with regard to your personal data, you may lodge a complaint or a request with the competent authority. In France, the competent authority is the CNIL, to which you can send an electronic request by clicking on the following link: https://www.cnil.fr/fr/plaintes/interne

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TERMS AND CONDITIONS OF SALE

MELT BORDEAUXGARE, a simplified joint-stock company (SAS) with a capital of 1,000 euros, whose registered office is located at 332 rue Lecourbe, 75015 Paris, registered with the Paris Trade and Companies Register under number 87917117100017, with intra-Community VAT number FR08879171171, operating the JOST Bordeaux facility, hereinafter referred to asthe “Facility” or “JOST Bordeaux”.

To contact us: reception@jostbordeaux.com or call 05 3556 92 00

1. Preamble

1. The customer hereby declares, prior to ordering the services, that the reservation of these services is made for personal use.
2. As a consumer, the customer has specific rights, which would be called into question if the services booked were intended for use in the course of the customer’s commercial, industrial, craft, professional, or agricultural activities.
3. All information available on the website and any mobile services that allow users to book services is presented in French and, depending on the platform, in other languages.
4. The customer hereby declares that he or she has full legal capacity to enter into an agreement under these terms and conditions.
5. The customer’s acceptance of these General Terms and Conditions of Sale and the terms and conditions of the selected rate takes effect at the time of booking. No booking may be made without such acceptance.
6. The customer may save and print these Terms and Conditions of Sale using the standard features of their browser or computer.

2. Booking website and services

1. The Company markets its services through the JOST website, its mobile services (if any), and, where applicable, through distribution partners.
2. The website and mobile services allow users to book rooms, as well as additional services offered by the establishment.
3. Certain services may also be offered through third-party partners. In such cases, the applicable terms and conditions may be determined in whole or in part by the relevant partner, which the customer acknowledges and agrees to.
4. The customer represents that they have obtained all necessary information available on the website, mobile services, or booking platforms used.
5. Any reservation implies that you have read and fully and unreservedly accepted these General Terms and Conditions of Sale, as well as the terms and conditions of sale for the booked rate.
6. The key features of the accommodations offered, prices, and availability dates are listed on the property page and in the booking process.

3. Definitions

As defined herein:

“Confirmation of receipt”: an email summarizing the reservation made by the customer and confirming that it has been received by the Establishment or its reservation system.

“Terms and Conditions of Sale for the Reserved Rate”: specific terms and conditions applicable to each reservation, including those regarding payment, changes, cancellations, and refunds.

“Reservation Confirmation ”: an electronic document summarizing the details of the services booked and constituting a binding contract for the customer.

“customer ”: a natural person acting for purposes unrelated to their professional activities.

“Reservation request ”: a request made by the customer via the website, mobile services, or an authorized partner.

“partners ”: third-party service providers or distributors that facilitate the marketing of the Institution’s services.

"Online booking": a booking made via a form or an online booking system.

“service”: accommodation services or ancillary services offered by the Facility.

“mobile services ”: digital services accessible via a mobile device that allow users to view and, where applicable, book services.

“website ”: an online service that allows users to view and book the Facility’s services.

4. Subject

1. These General Terms and Conditions of Sale set forth the rights and obligations of the parties in connection with the online booking of services offered by the Establishment.
2. These terms and conditions govern all the necessary steps involved in making and managing a reservation between the contracting parties.
3. The customer acknowledges that they have read and accepted these General Terms and Conditions of Sale, as well as the terms and conditions of sale for the booked rate, which were available at the time of booking.
4. These General Terms and Conditions of Sale also incorporate the applicable rules regarding the protection of personal data.

5. Scope

These General Terms and Conditions of Sale apply to all reservations made through the website, mobile services, or any other marketing channel authorized by the Establishment.

6. Duration

1. These Terms and Conditions of Sale apply for as long as the services offered by the Establishment remain available online.
2. The Company reserves the right, without prior notice, to temporarily or permanently suspend access to its website, mobile services, or online booking platform.

7. Enforceability of the Terms and Conditions

The version of the General Terms and Conditions of Sale that applies to the customer is the one in effect at the time of booking.

8. Reservation

1. The customer selects the services offered on the website, via mobile apps, or through the Institution’s partners.
2. The customer acknowledges that they have reviewed the nature, purpose, and booking procedures for the available services and have obtained the necessary information to make their reservation with full knowledge of the facts.
3. The customer is solely responsible for selecting services and ensuring that they meet their needs. The Establishment shall not be held liable in this regard.
4. The reservation is deemed to have been accepted by the customer upon completion of the booking process.
5. Reservations for groups, meetings, seminars, private events, or other events may be subject to separate terms and conditions.

9. Booking Process

1. Reservations made by the customer are processed through an online form or an online booking system.
2. The reservation is considered confirmed upon receipt of the reservation request by the establishment or upon online prepayment by credit card, depending on the rate booked.
3. The customer agrees to provide the requested information prior to making any reservation.
4. The customer certifies that the information provided is true and accurate.
5. The booking process includes the following steps:

a. Searching for a hotel, choosing a room and a rate;

b. optional selection of additional services;

c. verification of the booking details, the total price, and the applicable terms and conditions;

d. providing the customer's contact information;

e. credit card information in the case of a deposit or prepayment;

f. review and acceptance of these General Terms and Conditions of Sale and the terms of the reserved rate;

g. Confirmation of the reservation by the customer.

10. Booking Confirmation

1. Upon receipt of any reservation, an email will be sent immediately to the address provided by the customer.
2. This confirmation of receipt includes a summary of the services booked, the prices, the terms and conditions applicable to the selected rate, the date of the booking, as well as information relevant to customer service and the handling of complaints.

11. Customer Service

For any complaints regarding a hotel reservation, the customer may contact the hotel using the contact information provided on the website, in the reservation confirmation, or in the hotel listing.

12. Cancellation or modification by the customer

1. In accordance with Article L.221-28 of the Consumer Code, the customer does not have the right of withdrawal provided for in Article L.221-18 of the same code for accommodation services provided on a specific date or at specific intervals.
2. The terms and conditions of the reserved fare specify the cancellation and/or change policies applicable to the reservation.
3. Reservations requiring prepayment cannot be modified or canceled, unless otherwise expressly stated. Advance payments are non-refundable when specified in the rate conditions.

4. When the terms of the rate allow:

· Cancellations can be made through the booking channel used;

· Changes can be made directly with the establishment or according to the instructions provided in the booking confirmation.

5. If the guest cuts short their stay, the full agreed price may remain due in accordance with the terms and conditions applicable to the booked rate.
6. Unless otherwise specified, the guest must check out of their room by the check-out time specified by the hotel on the day the reservation ends. Failure to do so may result in an additional night being charged.
7. All reservations are non-transferable and may not be assigned to a third party without the prior express consent of the Establishment.

13. Hotel stay

1. In accordance with current regulations, guests may be asked upon arrival to present a form of identification and, if necessary, to fill out a police registration form.
2. Certain animals may be permitted, subject to the facility’s specific rules and provided they are kept on a leash or transported in a suitable carrier in common areas. For hygiene reasons, they are not permitted in dining areas, unless otherwise required by law.
3. The guest agrees to use the rented premises, the room, and the amenities provided in a peaceful and careful manner, and in accordance with their intended purpose.
4. Any behavior that violates public decency, public order, safety, hygiene, or the proper operation of the Establishment may result in the Establishment asking the customer to leave the premises without compensation or a refund.
5. The facility may have internal rules and regulations. The guest agrees to comply with them throughout the duration of their stay.
6. When Wi-Fi access is provided, the customer agrees not to use the computer resources made available to them for any illegal, fraudulent, or rights-infringing purposes.

14. Warranties

The customer is entitled, where applicable, to the statutory and contractual warranties applicable to the services booked.

15. Liability

15.1 General Information

1. The photographs, images, descriptions, and illustrations appearing on the website, mobile services, or partner platforms are for illustrative purposes only. Although every effort has been made to ensure their accuracy, variations may occur, particularly due to renovations, changes in layout, event schedules, or changes in furnishings.
2. The Establishment shall not be held liable for the non-performance or improper performance of the reservation in the event of force majeure, acts of a third party,     due to the customer’s actions, internet network unavailability, inability to access the website, external intrusion, computer viruses, or an unauthorized prepayment by the cardholder’s bank.
3. Hyperlinks may lead to other websites. The Institution assumes no responsibility for the content of these websites or the services offered on them.
4. Any reservation or payment that is irregular, invalid, incomplete, or fraudulent for reasons attributable to the customer may result in the cancellation of the order at the customer’s expense, without prejudice to any civil or criminal action.

15.2 Partner Services

Partners remain responsible for the content, offers, and services provided on their own websites, mobile services, or tools.

16. Complaints

1. To facilitate their processing, complaints regarding non-performance or improper performance of services must be brought to the attention of the hotel in writing within a reasonable time following the date of departure, either directly to the hotel or to its customer service department.
2. In the event of a dispute, the customer should contact the company that operates the establishment where they stayed.

17. Price

1. The prices associated with booking services are displayed before and during the booking process.
2. Prices are per room or per service, based on the number of guests and the selected date.
3. Prices are confirmed to the customer as amounts inclusive of tax, in the business currency of the Establishment, and are valid only for the period specified at the time of booking.
4. If payment at the hotel is made in a currency other than the one specified in the reservation, any currency conversion fees will be the responsibility of the guest.
5. All reservations, regardless of their origin, are payable in the local currency of the establishment, unless otherwise specified.
6. Unless otherwise stated, additional services such as breakfast, meals, events, half-board, or other extras are not included in the price.
7. The tourist tax, where applicable, must be paid directly on site, unless otherwise specified in the terms and conditions of the booked rate.
8. Prices include the VAT rate applicable on the date of the order. Any change in the VAT rate or the introduction of any new statutory or regulatory tax will be automatically reflected in the prices on the invoice date.
9. The total amount of the order is shown when the reservation is confirmed.
10. Some promotional offers are available exclusively online and not at the hotel front desk.

18. Payment

1. The customer provides their bank details as a guarantee of the reservation—unless otherwise specified by special terms or rates—through a secure payment system.
2. Online payments are processed through Mews. In-person payments can be made using the institution ’ s payment terminals, depending on the payment methods accepted on site.
3. The credit card used must be valid at the time of the stay. The property may ask the guest to present the credit card used for the deposit or prepayment, as well as a form of identification, for fraud prevention purposes.
4. Payment is due either during your stay or at the time of booking (in the case of prepayment), depending on the terms of the rate you booked.
5. For non-prepaid rates, the property may request a security deposit or a pre-authorization upon arrival to guarantee payment for services used on site.
6. In the event of a no-show—that is, a reservation that has not been canceled and for which the guest fails to arrive—the Establishment may charge the amount of the first night’s stay as a flat-rate compensation to the credit card provided as a guarantee, unless stricter provisions are specified in the booked rate.
7. In the event of a declined payment, the customer must contact their bank and, if necessary, the Establishment to confirm their reservation and payment method.
8. At the time of prepayment, the amount charged includes the cost of accommodation, applicable taxes on accommodation, and, if applicable, the cost of any additional services selected, as well as the related taxes.
9. Some institutions may generate invoices or bills electronically.

19. Preservation – Archiving

1. The Institution ensures, where required by law, that the document confirming the conclusion of the contract is retained for the applicable statutory period and guarantees the customer access to it under the conditions provided by law.
2. Contractual documents may be kept in electronic or paper form.

20. Protection of Privacy and Personal Data

1. The Establishment processes personal data necessary for managing reservations, stays, payments, complaints, and customer relations.
2. On each data collection form, the customer is informed whether the requested responses are required or optional.
3. If the information marked as required is not provided, the establishment may not be able to process the reservation or provide certain services.
4. The information collected is intended for the Institution, its service providers, its technical partners, and, where applicable, its payment service providers.
5. Personal data is processed in accordance with applicable regulations, including the GDPR, as well as the current privacy policy.
6. The customer has the right to access, correct, delete, restrict, object to, and, where applicable, transfer their data, in accordance with the conditions set forth by law.
7. Any requests regarding personal data may be sent to: [GDPR EMAIL].

21. Evidence Agreement

1. The entry of the required banking information, as well as the electronic acceptance of these General Terms and Conditions of Sale, the terms of the reserved rate, and the reservation voucher, shall have the same legal effect between the parties as a handwritten signature.
2. The electronic records stored in the Institution’s systems or those of its service providers will be maintained under reasonable security conditions and will be considered proof of the communications, orders, and payments exchanged between the parties.
3. The customer is informed that their IP address may be recorded at the time of booking.

22. Eviction

In the event of exceptional circumstances, unavailability of the reserved room, or force majeure, the Establishment reserves the right to accommodate the guest, in whole or in part, at an establishment of equivalent category or one offering comparable services. Any additional cost of the room, as well as reasonable transportation costs between the two establishments, shall be borne by the establishment originally booked.

23. Force Majeure

1. Force majeure refers to any event beyond the parties’ control that is unforeseeable, unavoidable, and independent of their will, and that prevents the performance of all or part of the obligations set forth in the contract.
2. Neither party shall be liable to the other for any failure to perform resulting from a force majeure event. The performance of obligations shall be suspended for the duration of such an event.

24. Dispute Resolution

1. The customer is informed that, in the event of a dispute regarding these General Terms and Conditions of Sale, they may resort to a conventional mediation procedure or any other alternative dispute resolution method, in accordance with the provisions of the Consumer Code.
2. After contacting the Establishment to attempt to resolve the dispute amicably, and in the event of a negative response or no response within a reasonable time, the consumer may refer the matter to the MTV Tourism and Travel Mediation Service, in accordance with the procedures and contact information in effect on the date of referral.
3. The customer is also informed of the existence of the European online dispute resolution platform, in accordance with the terms set forth in applicable regulations.

25. Governing Law

These General Terms and Conditions of Sale are governed by French law, without prejudice to any mandatory protective provisions that may apply in the consumer’s country of residence.

26. Entire Agreement

1. These General Terms and Conditions of Sale, the terms and conditions of the reserved rate, and the voucher or reservation request constitute the entire agreement between the parties.
2. No general or specific terms and conditions provided by the customer shall be incorporated into these General Terms and Conditions of Sale.
3. The contractual documents applicable between the parties are, in descending order of priority: the voucher or reservation request, the specific terms and conditions of the reserved rate, and these General Terms and Conditions of Sale.
4. In the event of any conflict between the reservation form and these Terms and Conditions, the provisions set forth in the reservation form shall prevail with respect to the relevant obligation.

27. Nullity

If one or more provisions of these General Terms and Conditions of Sale are deemed invalid or are declared as such pursuant to a law, regulation, or final decision of a competent court, the remaining provisions shall remain in full force and effect.

28. Language

1. The official language is French.
2. If these General Terms and Conditions of Sale are translated, the French version shall prevail in the event of any dispute, controversy, or difficulty in interpretation or enforcement.

29. Changes to the Online Terms and Conditions

These General Terms and Conditions of Sale may be modified and/or supplemented at any time by the Establishment. The new version will be posted online and will apply to all new reservations as of the date of publication. Previous reservations remain subject to the version accepted at the time of booking.

Guests are also encouraged to review the additional terms and conditions associated with each rate, room type, service, or promotional offer.

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